Multilingual Pharmacists Create Bridge of Communication, Access for Patients

In 2019, almost 1 in 5 Americans spoke a language other than English at home. As our communities continue to diversify, the need for health professionals who can communicate in multiple languages has become more crucial than ever.

Language barriers often hamper effective communication between pharmacists and patients, impacting medication adherence, patient education, and overall health outcomes, resulting in patient harm. The need for pharmacists who can bridge these gaps has become essential for optimizing patient care. Not just for convenience, accepting multilingualism represents inclusivity and equity within pharmacy, enhancing patient engagement and increasing access to health care.

Better Connection

Language proficiency in pharmacy also promotes a deeper connection with patients. One study showed that only 55% of pharmacists were satisfied with their communication with patients who had limited proficiency in English.3 Patients may feel helpless or powerless if they are unable to communicate; when pharmacists can communicate in different languages, it allows patients to feel more comfortable and engaged in their health care. This connection is important in ensuring patients feel heard, understood, and confident in managing their medications effectively. Patients will feel more comfortable sharing their concerns, asking questions, and requesting clarification on their medications.

Access to Health Care

For patients, language barriers remain a significant obstacle in accessing health care. Most pharmacists are often forced to use interpreters (non-health care professions or patient’s family member) or interpretation technology (Google Translate) to communicate crucial information. One survey found that limited English proficiency among patients can lead to misunderstandings, misdiagnoses, and compromised treatment adherence.3 These challenges not only affect the quality of care but also contribute to health disparities among different ethnic groups.

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