Coalition Announces Best Practices for Signature-Free Access to Rx Drugs

by Chain Drug Review

WASHINGTON — FMI – The Food Industry Association, the National Association of Chain Drug Stores (NACDS), National Community Pharmacists Association (NCPA), National Grocers Association (NGA), and the Pharmaceutical Care Management Association (PCMA)  issued on Monday the following joint statement outlining the best practices for pharmacies and pharmacy benefit managers (PBMs) to follow for documenting signature-free delivery or pick-up of prescription drugs during the Public Health Emergency related to the COVID-19 pandemic.

These best practices are intended to provide clarity so that consumers can feel confident in not having to physically sign for their prescriptions and to address pharmacy concerns about proper documentation for future audits.

Click here to read: Best Practice Documentation for Delivery of Prescription Drugs Without a Signature.

So long as one of the following is included in the delivery documentation, it should suffice for purposes of an audit:

• The delivery date, time, and words “COVID delivery” in the signature line.
• The delivery date, time, and word “COVID” in the signature line.
• The delivery date, time, and word “COVID-19” in the signature line.

“In an effort to minimize the spread of the COVID-19 virus, FMI appreciates the opportunity to collaborate with PCMA and the pharmacy trade associations to streamline transactions and facilitate a more consistent touchless customer experience regardless of whether the transaction is conducted in pharmacy, via mail order, curbside pickup or delivery,” said Leslie Sarasin, president and CEO, FMI.

READ MORE