Automating and Improving Operations During Covid-19

June 1, 2020 by Kevin Copsey

The novel COVID-19 virus has now infiltrated our communities on a global scale, forcing pharmacies to quickly adapt in order to sustain operations in the new normal. Community pharmacies in particular top the list of “essential businesses” as they remain on the front lines of public health by serving as the direct point of access for their patients. As a result, pharmacies everywhere are experiencing a dramatic influx in demand, but dwindling supply of resources and staffing.

In fact, while pharmacies are increasingly busy, a recent study conducted by the National Community Pharmacists Association indicates nearly 90% of community pharmacies are applying for small business federal aid under the CARES Act to assist them through the COVID-19 storm. Additionally, 66% are experiencing negative cash flow issues as pharmacy direct and indirect remuneration (DIR) fees, decreasing reimbursement, and COVID-19-related expenses make it difficult to stay in ­business.

As the pandemic increasingly strains resources, pharmacists are seeking alternative strategies to help navigate these murky waters. Thankfully, in a world increasingly influenced by technology, there is ample opportunity to leverage automation within pharmacies that can not only improve operations and maximize efficiency, but support patient wellness while growing their business and profits.

Adherence Pouch Packaging

A key component of a pharmacy operation consists of its packaging processes. Packaging, in general, affects many aspects of your daily productivity and, with that, your business growth. If we think about the fact that 80% of prescriptions filled are refills, that indicates a majority of patients simply need to pick up their medications without any further assistance. Instead of performing the manual count-and-pour method, a 2002 study published in the Journal of the American Pharmacists Association showed that unit-of-use packaging alone saved more than 46.5 minutes per 100 prescriptions filled compared to count-and-pour dispensing. If less time is required to package medications, that means you can adjust your staffing accordingly and have more time available to consult with your customers and alleviate their worry during the COVID-19 crisis.

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