WASHINGTON, DC – The Pharmacy Technician Certification Board (PTCB) has released the findings of a 2016 public perception survey, revealing that 85% of the public believes it is very important for pharmacy technicians to be certified. Consumers feel so strongly about certification that 76% say that they would seek out a different pharmacy if they knew technicians working in their current pharmacy were not certified. The survey shows that among consumers, frequent pharmacy visitors are even more likely (79%) to seek a pharmacy where technicians are certified, and adults with children at home are most likely (82%) to look elsewhere.
“Consumers want to feel safe, especially when it comes to the health of their families,” said Everett B. McAllister, MPA, RPh, PTCB Executive Director and CEO. “If consumers find that technicians employed in their regular pharmacy are not certified, they say they will seek out another pharmacy where technicians are certified. This is a call to action for the pharmacy profession: The public expects to be safe, and demands that technicians who help prepare their medications have the right credentials. Consumers are focused on safety, and a competent workforce is critical to the safety of our patients.”
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